Telephoning Phrases: Starting the Call

grammar concepts in phone calls

You can use the previous learning strategy with grammar as well, not just with new vocabulary. Every time you see a new grammar structure, write it down, make your own examples with it and then use it at work!
Here are some example topics, as they relate to phone conversations.
Modal verbs

• Could I ask who’s calling, please?
• How may I help you?

Expressions followed by verbs ending in “-ing”

• Do you mind waiting a few minutes?
• Thanks for calling.

Expressions followed by infinitives

• I’m calling to clarify…
• I’d like to leave him a message.
• When is a good time to call?

Role play with a friend

It may also help to read out the phrases below and practice making phone calls with a friend first. You will be less nervous if you practice with somebody you know. If you don’t have someone to practice with, you can practice on your own.
Reading aloud in English will help you improve your pronunciation. If you record yourself as you practice, you can even become aware of your own mistakes.